1. C&C Banking- job post
Gurgaon, HaryanaYou must create an Indeed account before continuing to the company website to apply
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Job Description: Client Associate, Community & Commercial Banking
Location: Gurgaon
Coalition Greenwich is the leading global provider of data, analytics, and insights to the financial services industry. We specialize in providing unique high-value data and actionable recommendations to help our clients improve their business results.
Our products and services focus on the key insights, metrics, and advice our clients need to manage all aspects of their business. Coalition Greenwich clients include nearly all of the world’s leading investment banks, commercial banks, and asset managers.
Responsibilities
Client Associates are held accountable for the delivery of a number of Coalition Greenwich’s client research products. Individuals in this position work closely with their mentors and team to develop an understanding of the firm’s processes, client relationships, and technical expertise in all MS Office and proprietary applications. Additionally, the Client Associate will work with business leaders to ensure that all project milestones are met. Technical expertise, quantitative inclination, strong communication skills, and problem-solving ability are critical to success and advancement.
Principal Responsibilities:
- Prepare and maintain client deliverables
- Validate survey content and quality
- Verify the accuracy of data and resolve errors
- Create and ensure the quality of research products
- Produce custom client deliverables
- Provide exceptional levels of service and support, including being highly responsive, proactive, with no errors, managing client expectations, etc.
- Demonstrate a positive attitude and foster teamwork and collaboration
- Demonstrate talent development skills to mentor, coach, and train new associates
Qualifications/ skills
- Bachelor's degree or equivalent experience, MBA preferred
- Experience working in the Banking sector or consulting in the Banking sector is a plus.
- Self-motivation and the drive to succeed
- Exceptional attention to detail
- Distinctive competence in quantitative and problem-solving skills
- Must have superior interpersonal communication skills; both written and verbal skills
- Strong organizational and planning skills
- Desire to collaborate and work in a team environment
2. Virtual Relationship Manager
- job post
Job details
Full Job Description
Hiring for Reputed Leading Bank
Profile: Virtual Relationship Management Programme
Job Description:
- Customer Engagement:
- Continuous engagement with the portfolio customers mapped as per the contact policy, with accurate & complete capture of interaction details.
- Call handling as per defined standards.
- Accurate resolution for customer queries.
- Promoting Digital Banking services for a superior customer service experience.
- Profiling of customers in order to aid right cross-servicing of Bank products
- Accurate logging and resolution of complaints.
- Attrition control of customers.
- Regular interactions with the customers and proactively assessing customer needs.
- Deepening relationships by cross-selling 'sticky products' like Demat, Bill Pay, Advisory, etc.
- Ensure portfolio quality of relationship while racing considering eligibility.
- Monitor large amount movements and account closure from the deposit accounts.
- Ensure retention of customers
- Achievement of portfolio parameters :
- Meet the defined objectives of the portfolio managed by the respective VRM.
- Sales :
- Right, cross-sell of products basis profiling and engagement.
- Penetration of products across groups.
- Sales across all product segments-TPP, Assets, Cards, etc.
- Acquiring & grouping all related IDs of the Primary ID.
- Use of triggers to track the maturity of FDs, movement of CASA balances, etc., and prevent outflow.
- Ensure Staff is trained on product knowledge and requisite certifications.
- Income to be generated at a customer level.Roles and Responsibilities
Desired Candidate Profile
Perks and Benefits
Relationship
CASA
Digital
Virtual
Online
cross-selling
sales
banking
Skills highlighted with ‘‘ are preferred key skills
Company Profile
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Posted 2 days ago
3. Manager- job post
Gurgaon, HaryanaYou must create an Indeed account before continuing to the company website to apply
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Full Job Description
Job Description:
Overview
Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses, and large corporations with a full range of banking, investing, asset management, and other financial and risk management products and services. We are committed to attracting and retaining top talent across the globe to ensure our continued success. Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals.
We are a part of Global Business Services which delivers technology and operations capabilities to Bank of America lines of business (LOB) and enterprise functions.
Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most. This purpose defines and unites us. Every day, we are focused on delivering value, convenience, expertise, and innovation for individuals, businesses, and institutional investors we serve worldwide.
BA Continuum is a nonbank subsidiary of Bank of America, part of Global Business Services in the bank.
Process Overview
Operational Excellence is a highly connected horizontal enabling function within Global Business Services (India & Dallas) supporting Technology, Operation, and Enterprise functions with competencies such as:
- Data Analytics, Six Sigma/Process Excellence, Lean and Business Intelligence
- Business Model and Process Management
- Change/Program/Project Management
- PMO Support
Job Description
Individuals will be involved in driving productivity, process improvement, and efficiency through several strategic and tactical level projects aligned to the various lines of businesses and delivery teams, both inside and outside the GBS. The incumbent will work towards establishing and maintaining a delivery performance measurement system, driving Six Sigma knowledge, building the culture of continuous improvement, and driving key business improvement initiatives through the application of Six Sigma, Lean, DFSS, and Project Management methodologies.
The profile must be having expertise in lean six sigma as well as on emerging technologies.
Responsibilities
Process Governance:
Own the validity & accuracy of data and information available in BPM
Ensure process maps and workflows are in place and validated regularly
Identify and mentor top-down improvement projects basis Process Governance reviews
Understand the end-to-end process flow
Continuous Process Improvement:
Be responsible for the deployment of the Operational excellence Framework across aligned teams and Sites
Drive Improvement projects, Just Do It, and Best Practices across delivery teams
Identify and mentor improvement projects in the processes
Identify and mentor Risk, Customer Experience & Business impact projects
Identify and mentor cost-efficiency projects
Drive business transformation through Six Sigma Methodology and Analytics
Drive ideation and execution of ideas
Support & promote Innovation
Metrics Management:
Ensure metrics & reporting activities are seamless
Review Data Collection Plan for any gaps
Random audit on metrics in Service Management tool vs. Metrics Reporting tool to identify and curb any improvement opportunities/inefficiencies
Drill down on any CTQ slippages
Drive metrics aligned toward business outcomes.
Stakeholder Management:
Connect with relevant stakeholders on a regular basis;
Promptly address any process gaps and stakeholder priorities
Gain a seat at the table and ensure participation in key initiatives of the LOB assigned
Strategic Initiatives:
Participate in strategic initiatives of the OPEX / LOB org basis skills & interest
Initiatives inclusive of (but not limited to)
Domain & Technical Skill enhancement
Industry-wide methodologies and practices (Six Sigma, Lean, Kaizen, PMP)
Metrics Enhancement
Analytical Capabilities:
Ability to translate business problems to analytical problems & find out their solution
Develop statistical models to solve business problems
Knowledge of supervised & unsupervised models using Machine learning
Interpret /Present/Advise analytical solutions/insights to internal stakeholders
Develop good visualization to communicate business insights
Others -
Aware of new technologies like Artificial intelligence, Machine learning, Big data analytics, Natural language processing, Blockchain, and Cloud computing, and their application in banking
Requirements -
Education: University degree.
Exp Range: 9 to 12 years of experience
Foundational Skills
Understanding and working knowledge of the offshoring industry
Quality background (Six Sigma, Lean, Kaizen) with implementation experience
Strong communication, presentation, and interpersonal skills
Dynamic individual with high energy, inclination, and skill to drive change in business
Creative thought process to be able to think out of the box and logically connect the dots with underlying business drivers
Working exposure with cross-functional teams
Strong stakeholder management skills
Experience in BPM management & its governance
Worked on OPEX priorities delivering results such as Efficiency saves, reduced risk & Customer Experience
Exposure to digital strategy preferably in the banking sector
Proficiency in key digital lever including AI-ML-Data Analytics and its usage
Exposure to Process automation projects (identify, Assess & Execute)
Desired Skills
PMP Certified and/or Black belt certification.
Knowledge of SAS, JMP®, Tableau, and other data mining tools
Any Certification in AI-ML-Data Analytics and its usage
Post-Graduation would be an added advantage.
Should have mentored Process Improvement Projects in the capacity of an RQE (Resident Quality Expert)
Executed high impact Process Improvement Projects
Shift Timings: 12:00 PM – 09:00 PM
Process Timings: 9 hrs per day Flexible in shifts with Weekends OFF
Work Location: GGN
Job Band:
H6Shift:
Hours Per Week:
45Weekly Schedule:
Referral Bonus Amount:
0Hiring Insights
Job activity
Posted 1 day ago
4. Manager/Senior Manager - Performance Improvement _ Banking (NBFC)- job post
Mumbai, MaharashtraYou must create an Indeed account before continuing to the company website to apply
Job Title
Manager/Senior Manager – Performance Improvement _ Banking (NBFC)
Essentials
- Domain Knowledge – The candidate should have extensive experience in the Banking OR Consulting industry. Specifically in areas such as Corporate, SME, Retail Banking, Digital Banking, and Operations.
- Hands-on experience in running P&L related to payments and in working with technology and operations related to banking
- Sound understanding of the financial services (banking) market and regulatory environment in India
- Additional experience in payments/remittances and working knowledge of NBFC sector interplays would be valuable
Skills
- In-depth understanding of the economic and business environment in the banking industry
- Expertise in areas such as – Go to Market Strategy /Business planning/hands on experience of performance improvement of internal operations / Business development / Solution development
- Excellent oral and written communication skills
- Good leadership qualities
- Client relationship management and account management skills. Experience in handling mid to large-size accounts
- Program management, multi-tasking, and time management skills
- Good experience in business development
- Excellent people management skills
- Sharp focus on quality delivery
- Ability to develop/customize solutions relevant to the client
- Advanced knowledge of MS Excel, Word, PowerPoint
- Other
- Willingness to travel
- Flexible to adopt to a demanding lifestyle
- Able to thrive in relatively unstructured situations
- High initiative and drive, positive attitude and high commitment
- Maturity and ability to handle pressure
Job Role
- Client service delivery/execution
- Manage multiple projects, engagement economics and receivables, project resources, and team utilization
- Lead the delivery/execution of high-quality deliverables and manage service quality, brand, and client expectations
- Demonstrate significant industry/solution expertise
- People Management
- Be a strong team player
- Build a strong team and be a strong role model, mentor, and coach
- Assist in resolving people's issues
- Support people's development through guidance and feedback
- Take the lead in recruiting activities
- Business development:
- Manage clients & accounts and building professional relationships
- Meet business development targets by identifying new opportunities with existing and new clients
- Knowledge Management
- Contribute to brand development by writing articles, developing thought leadership and point-of-views
- Contribute to knowledge development and management
- Ensure compliance to the firm’s standards, processes, and policies
- Contribute to the firm’s initiatives in enhancing market leadership & growth, quality, people agenda, and operational excellence
Academic Qualifications
B.E. / B.Tech / CA + MBA (preferably from a premier institute such as IIMs, ISB, MDI, FMS, XLRI, NITIE, SP Jain, etc.) with a good academic background
Experience
8 to 12 years of relevant post-MBA experience
Consulting background (preferably) or Industry background with significant expertise
Preferred –Citibank, Kotak, Standard Chartered, American Express, Visa, MasterCard, Deloitte, KPMG, FIS, IBM, Accenture
Job Location
Mumbai
Job activity
Posted 1 day ago
5. Associate Relationship Manager- job post
Mumbai, MaharashtraYou must create an Indeed account before continuing to the company website to apply
Job details
Full Job Description
Job Title –
Associate Relationship Manager
Business Unit
– Wholesale Banking (WB)
Function
– Corporate Coverage
Job Purpose:
Through IDFC FIRST Ways of Working (Customer Focus, Trust, Transparency, Collaboration, and Accountability) achieving the overarching organizational objective of higher return, fast churning balance sheet along with a healthy base of funding sources (CASA, Salary a/cs, TD, etc.).
The contribution is full circle from assisting RM/SRM in initial client meeting/cold calling new clients – to the preparation of CAM and its approval– to the documentation of limits – to onboarding of client – to disbursement of a facility – and its subsequent continuous monitoring.
Roles & Responsibilities:
"Performing credit appraisal of clients (corporates/conglomerates with T/O > INR 250cr) and analyzing factors such as income growth, market share, risks associated with business, industry, balance sheet analysis, etc., across sectors.
Liaison with Credit Risk, and Compliance to get the credit memo approved internally
Loan disbursement & documentation function including liaison with legal, compliance, and other teams.
Supporting RM’s in maintaining credit hygiene of their portfolios by tracking principal/interest payments, LC/BG maturities/expiry, and following up with the customers/other internal departments.
Handling various CAD covenant and Early Warning Signal meetings with appropriate responses for each observation and minimizing
Assisting Senior Relationship Managers on new client meetings, internal presentations, and MISs.
Handling various legal, compliance, and audit observations aspects of the proposals.
Handling transaction activities w.r.t. account opening, FD placement, etc."
" Creating and developing client relationships that result in tangible results.
' Visiting clients to improve business relationship with them
Proactively understanding & assisting RMs/ SRMs in preparation of business/account plans, target client identification.
Plant visits, regularly interacting with clients, and external rating analysts, and maintaining call reports
Avoiding NCL and increasing balance sheet velocity
Analyzing quarterly financial performance, stock statements, stock audit reports, and highlighting trends and deviations"
"'Pro-active participation in process transformation initiatives with a focus on cost reduction and customer delight
Enable RM/SRMs to drive growth targets by providing necessary support.
Ability to put forth independent views and come up with analysis/ways to help RMs/SRMs in effective cross-sell and optimal use of Bank’s loan/non-loan products."
Efficiently (through guidance) managed a portfolio of corporate clients, helping RM, SRM/organization achieve its target/goal.
Educational Qualifications:
Graduate - Any
Post Graduate – CA / MBA Finance
Experience:
3+ Years of relevant
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