1. IT Technologist
- job post
Richmond, BC
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Role and Responsibilities
Role & Responsibilities :
SUMMARY OF THE JOB
Responsible for the deployment and support of computer hardware and software including peripherals and components to employees. Perform a variety of (installation, move, add, change, disposal) and support tasks to meet user requirements. Participates and/or leads projects in the implementation of new IT EUC strategic plans. Demonstrates considerable knowledge of CAE’s computer standard equipment.
ESSENTIAL DUTIES AND RESPONSIBILITIES :
- Works on the assembly, configuration, installation and level II/III support of computer hardware and software including peripherals and components.
- Maintains and/or creates standard operating procedures, customer service guidelines and troubleshooting documentation for new services and activities.
- Responsible/participates in coordinating internal/departmental project initiatives which may involve multiple IT/User groups.
- Makes recommendations on lifecycle of IT technologies and processes.
- Provide multi-sites support outside of local facility.
- Support Telecommunications hardware/software assets such as VOIP, Cellular and mobile devices.
- Actively monitors, detects and removes malwares and illegal or non-authorized software.
- Participates in coordinating user relocation support for all IT equipment.
- Performs cleaning and preventive maintenance of IT equipment and network closets.
- Implements, s upports and monitors internal applications and tools used by the IT operations group.
- Work with vendors to resolve issues and product software updates based on new releases.
- Assists the IT Manager with improvements to processes and establishing and maintaining a set of Service Level Agreements (SLA) applicable to the IT operations groups.
- Other duties may be assigned.
QUALIFICATIONS & SKILLS
- Knowledge, skill, and/or ability required
- Ability to troubleshoot and support windows environment (Office 365 and Win7/10)
- Ability to support wide range of peripheral and mobile devices devices
- Strong understanding of WAN concepts, and able to assist in network troubleshooting
- Superior organizational and process skills
- Ability to communicate and deliver customer services at the highest levels
- Encourages and participates in all collaborative efforts
- Willingness to take end to end ownership of issues
- Strong ability to learn and support the many different corporate applications and various helpdesk/account administration activities.
- Strong project administration skills required to work across IT groups bringing innovation, creativity and process management.
- Strong knowledge of maintaining corporate documentation and procedures following group standards and policies. Adapting to changes within the organization.
- Some travel may be required.
- Technical Degree (DEC)/College diploma in a technology discipline and/or an equivalent combination of education and related experience.
EXPERIENCE REQUIRED
- 2-4 years in an IT end user support environment.
- Considerable knowledge on support of computer hardware and software, telecommunications and networking
- Understanding of ITIL processes
- Excellent written and verbal communication skills
- Support of local and global CAE facilities
- Significant internal and external client contact.
- Regular internal communication with all levels of staff within CAE.
- Must be able to work independently and in team environment. Interfaces with customers, internal users and senior management as required.
CAE offers:
- Benefits: fully flexible for you to choose what is important
- Retirement: Defined Benefits Retirement Plan & Group Registered Retirement Savings Plan (RRSP)
- Financial Perks: Employee Stock Purchase Plan & numerous corporate discounts
- Personal and Family Programs: Physical Wellness Plan & Supplementary Maternity Plan
- Work-Life Balance: Flextime & California Fridays all year
- Fun at work: social and community events all-year round!
With over 10,000 employees located in 35 countries, CAE is a global leader in training for the civil aviation, defence and security, and healthcare markets. To learn more: www.cae.com
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Position Type
CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.
Equal Employment Opportunity
At CAE, everyone is welcome to contribute to our success. With no exception.
As captured in our overarching value "One CAE", we’re proud to work as one passionate, boundaryless and inclusive team.
At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability or age.
The masculine form may be used in this job description solely for ease of reading, but refers to men, women and the gender diverse.
CAE Inc.
2. IT Support Assistant
- job post
Kingston, ON
Permanent
You must create an Indeed account before continuing to the company website to apply
About Queen's University
Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.
We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with a disability, persons who identify in the LGBTQ+ community and others who reflect the diversity of Canadian society.
Come work with us!
Job Summary
Reporting to the Assistant Dean, Administration and Finance and under the day-to-day supervision of the I.T. Support Analyst, the I.T. Support Assistant is responsible for troubleshooting user problems, including installing new hardware and software, updating, configuring and maintaining device operating systems and drivers, and providing user training to staff and faculty.
The schedule for this position will require the incumbent to work variable hours, including evenings and weekends, according to program or area needs.
Job Description
KEY RESPONSIBILITIES:
- Set up and configure equipment, including individual computers and audio-visual equipment as required. Troubleshoot hardware and software on individual computers, perform routine maintenance and correct minor problems. Assist in training support for systems and network users.
- Set up audio-visual, video conferencing and audio recording equipment for Faculty events and provide classroom support as needed. Edit and distribute video and audio recordings as required.
- Guide users in the Faculty on the use of various software applications.
- Provide technical support to the Queen’s Law Clinics on a regular basis and to the Online Programs within Law.
- Develop and maintain resource files and documentation on technical equipment and products.
- Assist in planning, and coordination of production and testing of a range of technical documents both on-line and in print.
- Participate in the review and assessment of the Faculty’s computer needs and make recommendations for their upgrade and maintenance.
- Participate in project-based work including the setting up of new servers, equipment and application development.
- Help set up and maintain an asset management system in support of the Faculty, including inventory control and tracking hardware and software licenses.
- Assist with troubleshooting hardware/software on existing systems and install or set up new equipment or applications. Maintain systems by performing backups, maintenance, producing reports and upgrades as required.
- Design, code, test and debug programs or web application software. Analyze and revise existing system logic difficulties as necessary, modify procedures and document all program changes.
- Ensure security, monitor system activity, add users, and update software. Undertake other duties as required in support of the Faculty.
- Two year post-secondary program in related field with relevant experience.
- General knowledge of audio visual technology.
- Some experience in business administration, training, and desktop publishing or on-line/printed publications may be considered an asset.
- Knowledge in programming technologies including PHP, MySQL, and JavaScript using a variety of applications is considered an asset.
- Knowledge of MySQL, Mac OS, and the university systems
- Knowledge of computer hardware/software, networking concepts and operating systems.
- Consideration may be given to an equivalent combination of education and experience.
- Ability to keep up with changing technology and to implement new hardware/software developments as necessary in consultation with the I.T. Support Analyst.
- Ability to respond quickly and creatively trouble-shoot hardware and software problems.
- Strong communications and interpersonal skills and a client service approach to providing technical assistance.
- Ability to interact with students, faculty and staff with various levels of technological sophistication, and to effectively explain, provide guidance and instruct.
- Some writing, editing and proofreading skills as needed.
- Strong attention to detail and accuracy.
- Ability to work both independently and as part of a team.
- Ability to effectively prioritize work and adhere to deadlines.
- Assess the nature of a request and provide assistance to the user as appropriate.
- Determine the best way to solve a problem and decide when to refer the issue to the I.T. Support Analyst or central services.
- Participate in the selection of new hardware/software technologies and aid in the implementation and transition within the unit/department.
- Participate in departmental needs analysis and make recommendations.
- Perform routine tests and ask appropriate questions to help troubleshoot hardware or software and determine best way to resolve problems within general guidelines.
- Aid in the creation and implementation of policies concerning the administration of computer resources.
- Determine when individual computer maintenance is necessary. Determine what equipment can be repaired on site and what needs to be contracted out.
- Suggest when a particular system or its documentation need to be updated and whether support material should be on-line, in print, or both.
- Make decisions relating to administrative duties (inventory maintenance, resource allocation under direction, and workload priorities).
The University invites applications from all qualified individuals. Queen’s is committed to employment equity and diversity in the workplace and welcomes applications from women, visible minorities, Aboriginal Peoples, persons with disabilities, and persons of any sexual orientation or gender identity. In accordance with Canadian Immigration requirements, priority will be given to Canadian citizens and permanent residents.
The University provides support in its recruitment processes to applicants with disabilities, including accommodation that takes into account an applicant's accessibility needs. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at hradmin@queensu.ca .
Queen's University
Just posted
3. IT Desktop Support Specialist
- job post
CD PROJEKT RED
Vancouver, BC
You must create an Indeed account before continuing to the company website to apply
CD PROJEKT RED Vancouver is looking for a self-motivated and skilled technical support specialist to join the team. You will be the first line of support for all IT-related issues at the Vancouver studio and work with our core IT team in Europe. Job duties will include building, configuring, deploying, and troubleshooting local and remote computers and other hardware, as well as maintaining our network and VPN infrastructure.
Qualifications
- Able to work from our office in Vancouver, Canada
- At least 2 years of experience in IT support
- Excellent customer service skills
- Able to work collaboratively in a team environment
- Strong verbal and written communication skills, including communicating complex issues and analysis effectively
- Able to adapt and learn new things quickly
- Good organization and time-management skills
- Extensive experience with building, installing, troubleshooting, and repairing Windows PC hardware and software
- Solid knowledge of network and VPN technologies
- Familiarity with security software and best cybersecurity practices
- Passion for gaming
Additional Information
- Competitive salary with project-based bonuses
- Full health Benefits with an HSA account
- Responsible work-life balance with flexible hours and paid overtime
- 26 days of paid vacation per year
- A modern indie-style studio with a relaxed atmosphere working on high-budget AAA Games
- A chance to work in a booming industry within an international team
- Office located near transit and bike routes
CD PROJEKT RED
4. IT Support Specialist
- job post
Toronto, ON
You must create an Indeed account before continuing to the company website to apply
Miller Thomson LLP is one of Canada's fastest growing national business law firms, with offices located in Vancouver, Calgary, Edmonton, Regina, Saskatoon, London, Kitchener-Waterloo, Guelph, Toronto, Markham, Vaughan and Montreal. Our consistent ability to provide practical, creative and cost-effective advice, combined with an unyielding service commitment to our clients and a strong dedication to our lawyers, staff and the communities in which we practice, gives us a unique position in the Canadian legal industry.
We are seeking an IT Support Specialist to join our Toronto office. The IT Support Specialist will be responsible for providing first level support to the end user community for all Firm standard applications and hardware provisions. This role is a combination of telephone, email, desk site and remote support. The candidate will work alongside fellow Help Desk staff members nationally and escalate issues to other IT Department staff, as required.
In this role, you will be tasked to:
- Provide support of all hardware & software to all practice areas.
- Log all user requests; provide accurate information to assist in identifying issues and trends.
- Provide specific instructions, resources and guidance to end-users on how to achieve optimal results on a variety of hardware, software and shared systems platforms.
- Provide assistance to the IT department with installation of new software releases, system upgrades and patches.
- Implement and test hardware including workstations, printers/scanners, handheld devices, video/teleconference, telephones, notebooks & LCD projectors.
- Perform routine hardware/software maintenance processes including upgrades, replacements, imaging, data recovery, diagnostics and anti-virus procedures.
- Configure printers and scanners.
- Provides superior service to all Firm members. Manages service expectations and takes responsibility to enhance service excellence through effective communication and timely response.
- Maintain skill level to provide appropriate level of service.
- Attend weekly meetings to enhance delivery of service, the team’s knowledge and effectiveness.
- Assist trainers with application workshops and training seminars (‘Lunch & Learns’) to improve the awareness and skill levels of end-users.
To be successful in this role, you possess:
- A post-secondary education in a technology program or equivalent work experience.
- Thorough knowledge of Microsoft Office, Windows, Lotus Notes, Elite, Adobe Acrobat, Blackberry, and any other firm provided software.
- Demonstrated knowledge & experience with supporting IBM desktop computer technologies.
- Advanced, self-motivated, problem-solver and trouble-shooter
- Possess decision making skills, patience in dealing with difficult people, flexibility to deal with unforeseen circumstances.
- Solid workstation, network & communications hardware skills.
- Outstanding communication skills with ability to listen effectively, superior customer service skills.
- Experience required in MAC OS X and above
- Knowledge of Routers and Switches
- Proficiency working with Executive level staff
- 3 years of experience in a corporate environment
- Server 2008 R2/2012 Active Directory Administration
- Exchange 2010/2013 Administration
- Proficiency in MSOFFICE 2013,2016 (Excel focus, VBA)
- Microsoft Windows 7; Microsoft Windows 8.1/10 ;Microsoft Office 2010/2013/Office 365
- Apple, A+, MCP certifications preferred.
- Proficiency in Sharepoint 2010/2013
- Knowledge of Mobile Management for Smart Devices
- Knowledge of Single Sign On
- Cloud Storage – Box/Dropbox/iCloud
- HTML Knowledge
_________________________________________________________________________________________________
Miller Thomson LLP is an equal opportunity employer and is committed to diversity, inclusion, and accessibility.
While we thank all applicants for their interest, due to the high volume of applications we receive, we are unable to respond to queries individually and only those selected for an interview will be contacted. No phone calls or agencies please.
Miller Thomson will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require an accommodation, please inform our Talent department of the nature of accommodation that you may require, to ensure your equal participation.
Miller Thomson LLP
5. IT Specialist
- job post
Ada Inc.
Toronto, ON•Remote
You must create an Indeed account before continuing to the company website to apply
We’re Ada, a brand interaction platform that empowers brands to live up to their promises and have more—and more valuable—interactions with the people who love them. Our AI-powered platform has automated over 1 billion brand interactions for the world’s fastest growing enterprises, including Zoom, Facebook, and Shopify. We recently raised Series C funding of $130M by Spark Capital (early investors of Twitter, Slack, Snapchat), and we're officially a Canadian unicorn with a $1.2B valuation!
The passion of our people and dedication to their craft continues to drive our dramatic global growth.
Our work is rooted in authenticity, courage, empathy, and simplicity. We use these values to create a culture that encourages groundbreaking results, career progression, and community investment. You can learn more about the founding of our company here.
We are inspired every day by the opportunity to pioneer a new industry, and welcome those who want to join us.
As an IT Specialist, you will work closely with the IT team to ensure new and existing Ada Owners are set up for success through setting up their equipment and ensuring they have the tools for success. You will work with all departments across Ada in resolving their issues, while focusing on regularly finding ways to improve processes for your team.
About You
- You are passionate about IT - You are responsible for setting up all new Ada Owners with equipment for their success, as well as existing Ada Owners.
- You are collaborative and engaged - you enjoy working in a team based environment where you are engaged in learning, supporting and teaching your teammates.
- You have strong problem solving skills - you are able to independently work on issues, and use your problem solving skills to try to resolve it before escalating.
- You are eager to learn! You are regularly finding new ways to improve the team’s efficiency and ability to support the greater organization.
Ideal Experience
- 2-5 years of advanced in an IT administrator role, focusing on support of MacOS in an enterprise environment.
- Experience in supporting Google Workspace Enterprise.
- Experience with low - mid level IT requests. For example: Configure and image laptops, support of MacOS endpoints, system settings, software deployment and troubleshooting.
- Some experience using SSO, SAML, and MFA.
- Experience with Mobile Device Management and Endpoint Detection and Response.
- Keen to learn from your colleagues and participate in cross team collaborations.
- Ability to lift at least 50 lbs.
- Experience with using SSO, SAML, and MFA, specifically with Okta.
Nice to Have
Outcomes
- Deploy new IT equipment & services throughout Ada’s offices.
- Do all ordering for Ada office and maintain an up-to-date inventory of all IT equipmentResearch, troubleshoot, resolve, and respond to inquiries received via Slack, telephone calls, email, ticketing system, all in a timely manner, in accordance with team standards.
- Performs user and account administration (e.g., provisioning and deprovisioning accounts and group assignments).
- Collaborates with other IT staff to develop and improve IT and helpdesk workflows and processes, including the creation and maintenance of supporting documentation.
- Document technical procedures for new technologies as well as update/maintain existing technical documentation.
- Prioritise and manage many open cases at one time.
- Support Ada team through operational requests.
- Usually work regular business hours, but may require evenings and weekends to complete projects or maintenance on systems.
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Benefits
- Competitive salary and generous stock option plan
- Unlimited vacation
- Wellness account
- Extended health coverage
- Dental/optical/travel insurance
- Life insurance
- Employee and family assistance plan
Perks
- Flexible work schedule
- Digital first, fully remote with WFH budget
- In-house social worker
- Paid parental leave for Canadian and U.S. residents
- Development opportunities
About Us
Ada is a rapidly growing digital first company in a thriving AI ecosystem. We optimize our communication, collaboration, and work ethic for the digital world instead of in-person. We are building the workplace of the future to build the customer experience of the future. With flexible working hours, together we'll determine a schedule that fits your style and the requirements of your role.
We are backed by world-class investors, including Spark, Accel, FirstMark, Bessemer Venture Partners, and Version One. We provide our employees with competitive compensation, great health benefits, and ownership in our company.
With the health and safety of Ada's employees, clients and communities top of mind, effective December 1st, 2021, Ada will be requiring anyone who is traveling for work and attending Ada events to be fully vaccinated at least 2 weeks prior to travel.
Ada is an equal opportunity employer. In fact, diversity is what drives our success—it’s at the core of how we hire, communicate, and work. Like our platform, we are inclusive to all, and combine our diverse backgrounds, skill sets and thinking to build the best experiences for our clients and their customers.
Ada Inc.
1 day ago
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