1. Design Specialist- job post
Hyderabad, TelanganaYou must create an Indeed account before continuing to the company website to apply
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Full Job Description
- Telecom Engineer/Designer will perform the Telecom Network Planning and Design Engineering.
- Experience with telecom network topology and customer connectivity technology.
- Experience in FTTX/ FTTP Planning and designing of several fiber networks and scopes.
- Experience in Frontier design applications FROGS.
- Have 2 to 8 years of experience in Telecom planning and designing.
- Experience on Frontier worksFTTH/BAU/Cut section/prebuild/M6/shitticketes
- Experience in FTTX/ FTTP Planning and designing of several fiber networks and scopes like Core/backhaul, Front haul, and distribution networks.
- Hand-on experience on telecom networks including OSP and ISP elements.
- Knowledge of GPON and Ethernet networks.
- Experience in telecom construction work plan and design, AutoCAD Traffic control plans designs, and Permitting works will be added advantages.
Cyient recruits employ, trains, compensates, and promotes regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, veteran status, and another protected status as required by applicable law. We are proud to be a diverse and inclusive company where our people can focus their whole selves on solving problems that matter.
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2. Associate-Telecom Operations- job post
Gurgaon, HaryanaYou must create an Indeed account before continuing to the company website to apply
Job details
Full Job Description
Skill required: Telecom Operations - Customer Service Management
Designation: Customer Service Associate
Job Location: Gurugram
Qualifications: Any Graduation
Years of Experience: 1 - 3 Years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities. Visit us at www.accenture.com
What would you do?
You will be aligned with our Network Operations vertical which ensures that we maintain a robust common integration framework to help communications clients address challenges, increase their margins, improve asset realization, improve customer service, increase revenues, reduce overall costs and accelerate sales cycles. The Telecom Operations team is involved in developing structures, processes, and capabilities for managing and monitoring telecommunications networks. The Customer Service Management team focuses on managing the organization's interaction with current and potential customers. The team is responsible for handling customer queries, enhancing customer satisfaction, ensuring customer retention,
and ultimately driving sales growth. The team is also responsible for improving business relationships with customers.
What are we looking for?
Adaptable and flexible, Detail orientation, Agility for quick learning, Ability to work well in a team, Commitment to quality
Roles and Responsibilities
In this role, you re required to solve routine problems, largely through precedent and referral to general guidelines. Your expected interactions are within your team and direct supervisor. You will be provided detailed to a moderate level of instruction on daily work tasks and detailed instruction on new assignments and the decisions that you make that would impact your work. You will need to be well versed with basic statistics and terms involved in the day-to-day business and use it while discussing with stakeholders. You will be required to help in the overall teams's workload by managing your deliverables and helping the team when required. You will be an individual contributor as a part of a team, with a predetermined focused scope of work.
Any Graduation
Any Graduation
3. Sr Customer Service Executive - Network
- job post
Job Family Descriptor Monitor large computer networks and servers for problems from a central location They analyze problems perform troubleshooting and incident response on the system communicate with site technicians and track problems through to resolution
Create and maintain the infrastructure necessary for the growth and upkeep of field and network operations to drive network efficiency and availability
Ensure necessary coordination on certification field-level testing Coordinate with the technical teams for new enhancements and issue resolution
Set up configurations number of fiber pairs in the cable capacity landing stations Manage the complete capacity distribution and traffic activation on the cable system
Track and monitor the environmental performance to ensure minimal interruption to network transmission andor network switches
Lead drive and monitor all maintenance and cost savings activities related to facilities including facility maintenance and thereby ensuring sufficient focus on optimizing the cost of facility infrastructure while maintaining reliability both in terms of operations and capital investments
Manage marine cables network equipment maintenance international real estate management security operations for all sites and network ensuring adequate support for maintenance of international facilities and network at optimal costs ensuring sufficient focus on optimizing cost of facility infrastructure while maintaining reliability both in terms of operations and capital investments Broad outline of the Role Has enough knowledge within Network Operations Support to allow them to apply their knowledge efficiently and work productively with broad instruction Regularly participates in important projects or activities as a full contributing team member is able to proactively identify important issues or risks seeks the appropriate level of guidance and advice to ensure delivery of quality outcomes Operational role which is responsible for delivering results that have direct impact on the achievement of results within Telecom Network Operations and Maintenance Works under direct supervision Able to identify problems and provide inputs to improve change or adapt existing methods and techniques drawing from personal experiences and feedback Actively acquires more complex skills techniques operating practices knowledge of abstract concepts in order to progress toward full proficiency in the field of specialisation Has skills and knowledge that will allow them to adapt to effectively deal with unfamiliar issues challenges problems within their field of specialisation Education Graduate in any discipline Experience 4 8 years Purpose - Broad objective of the role Operating Network - Key External Operating Network - Key Internal Size and Scope of Role - Financial Size and Scope of Role - No. of direct reports Size and Scope of Role - Total team size Size and Scope of Role - Other size parameters Minimum qualification & experience Other knowledge/skills Key Responsibilities Technical Competencies Knowledge / Skills
Create and maintain the infrastructure necessary for the growth and upkeep of field and network operations to drive network efficiency and availability
Ensure necessary coordination on certification field-level testing Coordinate with the technical teams for new enhancements and issue resolution
Set up configurations number of fiber pairs in the cable capacity landing stations Manage the complete capacity distribution and traffic activation on the cable system
Track and monitor the environmental performance to ensure minimal interruption to network transmission andor network switches
Lead drive and monitor all maintenance and cost savings activities related to facilities including facility maintenance and thereby ensuring sufficient focus on optimizing the cost of facility infrastructure while maintaining reliability both in terms of operations and capital investments
Manage marine cables network equipment maintenance international real estate management security operations for all sites and network ensuring adequate support for maintenance of international facilities and network at optimal costs ensuring sufficient focus on optimizing cost of facility infrastructure while maintaining reliability both in terms of operations and capital investments Broad outline of the Role Has enough knowledge within Network Operations Support to allow them to apply their knowledge efficiently and work productively with broad instruction Regularly participates in important projects or activities as a full contributing team member is able to proactively identify important issues or risks seeks the appropriate level of guidance and advice to ensure delivery of quality outcomes Operational role which is responsible for delivering results that have direct impact on the achievement of results within Telecom Network Operations and Maintenance Works under direct supervision Able to identify problems and provide inputs to improve change or adapt existing methods and techniques drawing from personal experiences and feedback Actively acquires more complex skills techniques operating practices knowledge of abstract concepts in order to progress toward full proficiency in the field of specialisation Has skills and knowledge that will allow them to adapt to effectively deal with unfamiliar issues challenges problems within their field of specialisation Education Graduate in any discipline Experience 4 8 years Purpose - Broad objective of the role Operating Network - Key External Operating Network - Key Internal Size and Scope of Role - Financial Size and Scope of Role - No. of direct reports Size and Scope of Role - Total team size Size and Scope of Role - Other size parameters Minimum qualification & experience Other knowledge/skills Key Responsibilities Technical Competencies Knowledge / Skills
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4. Manager - Program Management (Program Management) - B4101_1
- job post
- Delhi, DelhiYou must create an Indeed account before continuing to the company website to apply
- Delhi, DelhiYou must create an Indeed account before continuing to the company website to apply
Job Family Descriptor
Interact with customers for clearance around specific customer dependencies raised by team where required Review critical project milestones Drive projects across functional teams Conduct reviews with teams on regular basis to track progress on improvement initiatives Has budget responsibility Leads a team through expertise in most or all areas within Program Management Tactical role which provides a marked contribution to defining the direction of new processes standards or operational plans based upon business strategy with a significant mid term impact on business unit overall results May lead important projects that require providing experienced project team members with instruction guidance and advice in all aspects of the project to ensure delivery of quality outcomes Provides a second level management to a group of one or more teams led by a supervisor team leader which in turn could comprise a combination of professional technical administrative staff Identifies problems and significantly improves changes or adapts existing methods and techniques Focus is on implementation and control rather than policy and strategy development Impact of decisions made is mid term in nature Able to identify problems and significantly improve change or adapt existing methods and techniques Education An engineering graduate electronics telecommunication Experience 10 12 years in service provider domain in telecom industryLead schedule and monitor program management activities for all customer deliveries Execute projects on a crossfunctional and regional basis within the allocated costs defined scope and timelines Drive compliance to the change control process Drive mitigation of delivery issues and timelines through effective escalation management with senior management when necessary Review progress and margins of projects on a periodic basis and ensure faster revenue realization through appropriate prioritization of orders Conduct periodic meetings with customersstakeholdersvendors to discuss issues and related action items Identify areas of improvement and drive specific initiatives to address issues raised by customers around order delivery
Broad outline of the Role
Interact with customers for clearance around specific customer dependencies raised by team where required Review critical project milestones Drive projects across functional teams Conduct reviews with teams on regular basis to track progress on improvement initiatives Has budget responsibility Leads a team through expertise in most or all areas within Program Management Tactical role which provides a marked contribution to defining the direction of new processes standards or operational plans based upon business strategy with a significant mid term impact on business unit overall results May lead important projects that require providing experienced project team members with instruction guidance and advice in all aspects of the project to ensure delivery of quality outcomes Provides a second level management to a group of one or more teams led by a supervisor team leader which in turn could comprise a combination of professional technical administrative staff Identifies problems and significantly improves changes or adapts existing methods and techniques Focus is on implementation and control rather than policy and strategy development Impact of decisions made is mid term in nature Able to identify problems and significantly improve change or adapt existing methods and techniques Education An engineering graduate electronics telecommunication Experience 10 12 years in service provider domain in telecom industryLead schedule and monitor program management activities for all customer deliveries Execute projects on a crossfunctional and regional basis within the allocated costs defined scope and timelines Drive compliance to the change control process Drive mitigation of delivery issues and timelines through effective escalation management with senior management when necessary Review progress and margins of projects on a periodic basis and ensure faster revenue realization through appropriate prioritization of orders Conduct periodic meetings with customersstakeholdersvendors to discuss issues and related action items Identify areas of improvement and drive specific initiatives to address issues raised by customers around order delivery
10.00-12.00 Years
Interact with customers for clearance around specific customer dependencies raised by team where required Review critical project milestones Drive projects across functional teams Conduct reviews with teams on regular basis to track progress on improvement initiatives Has budget responsibility Leads a team through expertise in most or all areas within Program Management Tactical role which provides a marked contribution to defining the direction of new processes standards or operational plans based upon business strategy with a significant mid term impact on business unit overall results May lead important projects that require providing experienced project team members with instruction guidance and advice in all aspects of the project to ensure delivery of quality outcomes Provides a second level management to a group of one or more teams led by a supervisor team leader which in turn could comprise a combination of professional technical administrative staff Identifies problems and significantly improves changes or adapts existing methods and techniques Focus is on implementation and control rather than policy and strategy development Impact of decisions made is mid term in nature Able to identify problems and significantly improve change or adapt existing methods and techniques Education An engineering graduate electronics telecommunication Experience 10 12 years in service provider domain in telecom industryLead schedule and monitor program management activities for all customer deliveries Execute projects on a crossfunctional and regional basis within the allocated costs defined scope and timelines Drive compliance to the change control process Drive mitigation of delivery issues and timelines through effective escalation management with senior management when necessary Review progress and margins of projects on a periodic basis and ensure faster revenue realization through appropriate prioritization of orders Conduct periodic meetings with customersstakeholdersvendors to discuss issues and related action items Identify areas of improvement and drive specific initiatives to address issues raised by customers around order delivery
Broad outline of the Role
Interact with customers for clearance around specific customer dependencies raised by team where required Review critical project milestones Drive projects across functional teams Conduct reviews with teams on regular basis to track progress on improvement initiatives Has budget responsibility Leads a team through expertise in most or all areas within Program Management Tactical role which provides a marked contribution to defining the direction of new processes standards or operational plans based upon business strategy with a significant mid term impact on business unit overall results May lead important projects that require providing experienced project team members with instruction guidance and advice in all aspects of the project to ensure delivery of quality outcomes Provides a second level management to a group of one or more teams led by a supervisor team leader which in turn could comprise a combination of professional technical administrative staff Identifies problems and significantly improves changes or adapts existing methods and techniques Focus is on implementation and control rather than policy and strategy development Impact of decisions made is mid term in nature Able to identify problems and significantly improve change or adapt existing methods and techniques Education An engineering graduate electronics telecommunication Experience 10 12 years in service provider domain in telecom industryLead schedule and monitor program management activities for all customer deliveries Execute projects on a crossfunctional and regional basis within the allocated costs defined scope and timelines Drive compliance to the change control process Drive mitigation of delivery issues and timelines through effective escalation management with senior management when necessary Review progress and margins of projects on a periodic basis and ensure faster revenue realization through appropriate prioritization of orders Conduct periodic meetings with customersstakeholdersvendors to discuss issues and related action items Identify areas of improvement and drive specific initiatives to address issues raised by customers around order delivery
10.00-12.00 Years
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5. GM - MRD Lead- job post
- Jaipur, RajasthanYou must create an Indeed account before continuing to the company website to apply
- Role
- Mass Distribution Lead
Job Level/ Designation
M3
Function / Department
Sales & Distribution
Location
Jaipur
Job Purpose- Formulate and implement the circle mass distribution strategy, in consultation with the Sales Head
- Achieve Gross and Net Acquisition targets in the circle for the distribution channel
- Attain market leadership through growth in terms of revenues and market share, while complying with the agreed budget, quality of additions, and corporate policy guidelines
- Formulate and implement a robust distribution channel strategy to achieve trade advocacy (TSAT) / Retailer NPS, sustainable reach, coverage, and geographical footprint
- Create a mechanism for gathering competition intelligence-based insights for protecting the base and increasing the share of subscribers and revenue
Key Result
Areas/Accountabilities
Strategic:- Provide inputs to the overall circle sales strategy to drive the profitability of the distribution channel
- Set targets for the Distribution channel covering both business and distribution KPIs (Gross, GAS, Distribution UAO, DURO, Revenue, etc)
- Deliver sales targets for all products (quality prepaid gross and revenue targets, UL penetration, acquisition market share, etc) by ongoing monitoring and reviews of the Distribution channel
- Develop channel expansion strategy by evaluating distribution coverage, penetration, and performance.
- Plan new product launches in the distribution channel with the circle Sales and Marketing Heads
Operational:- Achieve circle revenue target for the distribution channel for all products across brands
- Achieve distribution network expansion targets by appointing and monitoring partners in new and existing areas
- Provide inputs to the Sales Head in deciding COCA/incentive plans for channel partners and monitor the same.
- Circle-level implementation of national initiatives.
- Planning and monitoring the SIP targets along with the SEM Head.
Developmental:- Identification of development areas, and recommending training programs/interventions for the distribution of manpower.
- Work with the SEM team in developing training programs for internal sales teams and distributors for all new products and initiatives.
- Identify team members along with SEM teams who are not achieving the desired SIP targets and guide and mentor them wherever required.
- Best practice sharing - within the circle and other circles
Core Competencies,
Knowledge, Experience- 8-10 years of distribution experience in the Telecom/FMCG/Mass Retail Distribution industry
- Multi-geography team leadership experience to bring in best practices
- Experience of distribution planning and channel strategy implementation
- Ability to lead channels with a large number of partners of varying s and complexity
- Ability to manage dynamic, high-uncertainty environments
- Influencing skills, analytical and commercial ability, effective relationship management skills, and proven ability to function within a matrix organization. Independent thought leadership and drive to execute
Key Performance Indicators
Business:- Achievement of key targets for the mass Distribution channel (Revenue, cost savings, market share)
- Achievement of targeted gross and net acquisitions
- Achievement of key distribution KPIs
- Achievement of expansion targets through greater penetration and geographical expansion
- Ensuring smooth operations across all channel partners in the circle. Resolving supply chain issues
People:- Resolving channel-specific issues in a zone within specific timelines
- Relationship management with zones/branches and key channel partners
- Team members earn SIP incentives.
Annual Budget Owned / Key Quantitative Parameters like Workforce managed etc.- Accountability for circle revenue target for a distribution channel for all products. Manage the performance of all partners. COCA budgets.
- Key Business KPI budgets ( Revenue, Gross )
Must have technical/professional qualifications
University Degree in Business/MBA caliber or equivalent qualification
8.00-10.00 Years
- Jaipur, RajasthanYou must create an Indeed account before continuing to the company website to apply
- Role
- Mass Distribution Lead
Job Level/ Designation
M3
Function / Department
Sales & Distribution
Location
Jaipur
Job Purpose- Formulate and implement the circle mass distribution strategy, in consultation with the Sales Head
- Achieve Gross and Net Acquisition targets in the circle for the distribution channel
- Attain market leadership through growth in terms of revenues and market share, while complying with the agreed budget, quality of additions, and corporate policy guidelines
- Formulate and implement a robust distribution channel strategy to achieve trade advocacy (TSAT) / Retailer NPS, sustainable reach, coverage, and geographical footprint
- Create a mechanism for gathering competition intelligence-based insights for protecting the base and increasing the share of subscribers and revenue
Key Result
Areas/Accountabilities
Strategic:- Provide inputs to the overall circle sales strategy to drive the profitability of the distribution channel
- Set targets for the Distribution channel covering both business and distribution KPIs (Gross, GAS, Distribution UAO, DURO, Revenue, etc)
- Deliver sales targets for all products (quality prepaid gross and revenue targets, UL penetration, acquisition market share, etc) by ongoing monitoring and reviews of the Distribution channel
- Develop channel expansion strategy by evaluating distribution coverage, penetration, and performance.
- Plan new product launches in the distribution channel with the circle Sales and Marketing Heads
Operational:- Achieve circle revenue target for the distribution channel for all products across brands
- Achieve distribution network expansion targets by appointing and monitoring partners in new and existing areas
- Provide inputs to the Sales Head in deciding COCA/incentive plans for channel partners and monitor the same.
- Circle-level implementation of national initiatives.
- Planning and monitoring the SIP targets along with the SEM Head.
Developmental:- Identification of development areas, and recommending training programs/interventions for the distribution of manpower.
- Work with the SEM team in developing training programs for internal sales teams and distributors for all new products and initiatives.
- Identify team members along with SEM teams who are not achieving the desired SIP targets and guide and mentor them wherever required.
- Best practice sharing - within the circle and other circles
Core Competencies,
Knowledge, Experience- 8-10 years of distribution experience in the Telecom/FMCG/Mass Retail Distribution industry
- Multi-geography team leadership experience to bring in best practices
- Experience of distribution planning and channel strategy implementation
- Ability to lead channels with a large number of partners of varying s and complexity
- Ability to manage dynamic, high-uncertainty environments
- Influencing skills, analytical and commercial ability, effective relationship management skills, and proven ability to function within a matrix organization. Independent thought leadership and drive to execute
Key Performance Indicators
Business:- Achievement of key targets for the mass Distribution channel (Revenue, cost savings, market share)
- Achievement of targeted gross and net acquisitions
- Achievement of key distribution KPIs
- Achievement of expansion targets through greater penetration and geographical expansion
- Ensuring smooth operations across all channel partners in the circle. Resolving supply chain issues
People:- Resolving channel-specific issues in a zone within specific timelines
- Relationship management with zones/branches and key channel partners
- Team members earn SIP incentives.
Annual Budget Owned / Key Quantitative Parameters like Workforce managed etc.- Accountability for circle revenue target for a distribution channel for all products. Manage the performance of all partners. COCA budgets.
- Key Business KPI budgets ( Revenue, Gross )
Must have technical/professional qualifications
University Degree in Business/MBA caliber or equivalent qualification
8.00-10.00 Years
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Posted Today
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