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HOTEL MANAGEMENT JOBS IN DUBAI

 

1. CUSTOMER SERVICE AGENT DWC

Dubai
You must create an Indeed account before continuing to the company website to apply




Job Purpose: 

1. JOB PURPOSE To deliver a high standard service and travel experience to the passengers at the designated area of work (Such as Check-in, Boarding, Mishandled Baggage, and Special Handling) in a safe, efficient, and timely manner in line with airline standards and International / Local regulations pertaining to safety, security, and border controls. 

2. JOB ACCOUNTABILITIES LINKED TO OBJECTIVE AREAS - 

Generic Accountabilities: 

Policies and Procedures: - Follows all relevant customer service and airlines specific policies, processes, standard operating procedures and instructions so that work is carried out in line with regulations and SLAs - Follows day-to-day operations related to own job and be available on the assigned task in a timely Manner Safety: - Discusses safety concerns openly and reports them to the concerned Team Leader on shift - Complies with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment - 

\Specific Accountabilities: 

Customers - Processes passengers using customer handling systems in line with regulatory, dnata and SLAs including but not limited to, checking passengers tickets and passports, allocating seats, weighing luggage, adding excess charges and asking passengers security questions 

- Checks all equipment and check-in areas to ensure that they are functional to avoid any potential delays or disruption of the operation and ensures work area is presentable to customers 

- Checks the passengers baggage acceptance and ensures alignment with international / local / da ngerous goods, safety and security regulations 

-Solves issues raised by passengers during check-in, boarding or transfer and ensures that unresolved issues are communicated to the Team Leader on shift 

- Meets designated passengers (unaccompanied minors, young passengers, wheelchair, elderly and passengers with special needs) and ensures that the required services and facilities are provided to meet any special requirements Baggage 

- Raises reports for mishandled baggage or property irregularity, updating systems regularly and responding to passenger queries. 

- Manages mishandled baggage to ensure it is returned to customers, and organizes baggage whilst in dnata care / left luggage store Special Handling 

- Coordinates the activities for the (buggy operators/wheelchair attendants) in line with the passenger requests to ensure timely passenger journey 

System Services - Enters the required information in the Departure Control System (DCS) to edit Passenger Name Lists, Additions / Deletion / Seat Occupied Message and related allocations - Controls flights through various DCS by assessing passenger load and amending levels for No Reservations, Staff Acceptance, Upgrades, and Downgrades

Qualifications & Experience: 
Qualification: 
- - High School with a Certificate ( 12 years of schooling) OR Diploma in a Business Administration Experience: 
- - High School with a certificate: 2-4 years of experience in customer services activities with at least 1 year in Airport Passenger Handling (Check-in and Boarding). 
- - Diploma Holder: 0-2 years of experience in customer services activities with at least 1 year in Airport Passenger Handling (Check-in and Boarding). 

Knowledge and Skills: 
- - Proficient understanding of airlines' customer service products (specific airport-related requirements). 
- - Proficient understanding of aviation terminology. 
- - Advanced understanding of the usage of Departure Control System 
- - Basic understanding of ICAO Conditions of Carriage and Local / International regulations and IATA pertaining to passenger and baggage acceptance. 
- - Proficient IT and Computer Literacy - English Language Skills Level 5 
- - Basic Safety Awareness Skills - Basic Planning and Organizing Skills 
- - Proficient Communication Skills - - Basic Customer Management Skills 
- - Proficient knowledge of geography and countries
Salary & Benefits: Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stay around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.

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2. Management Trainee - Rooms

Dubai
You must create an Indeed account before continuing to the company website to apply







Position: Management Trainee - Rooms (Full-time #528134)
Property / Office: Mandarin Oriental Jumeira, Dubai
Location: Dubai, United Arab Emirates

The Rooms Management Trainee will have an 18-month intensive learning experience across the number of Rooms Division. He or She will have the opportunity to complete three e-Cornell distance learning courses for further development. He / She will be coached and mentored by the Rooms Division Management. By the end of the program, the colleague will be able to manage confidently at an Assistant Manager level. The Rooms Management Trainee will meet and exceed guest expectations by providing efficient and courteous Rooms Division service in accordance with Legendary Quality Experiences.

Advertised: 18 Mar 2022 Arabian Standard Time
Applications close: 31 Mar 2022 Arabian Standard Time

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3. Receptionist

Brecks Group
Dubai
You must create an Indeed account before continuing to the company website to apply




Responsibilities:

Achieve positive outcomes from Guest queries in a timely and efficient manner
Ensure an efficient reception experience for Guests, including check-in/out, and complete audit procedures, as required
Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
Demonstrate a high level of customer service at all times
Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts
Use the correct procedures regarding the acceptance of foreign currencies, credit cards, and cash in accordance with the hotel credit policy • Comply with hotel security, fire regulations, and all health and safety legislation
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Follow company brand standards
Assist other departments, as necessary

Requirements:

Previous experience in a customer-focused industry
Completed high school certificate or equivalent
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Ability to work on your own and as part of a team
Competent level of IT proficiency

We Offer:

Yearly Two Way Ticket
Insurance
Free Accommodation
Transportation
Discounts on hotel rooms, gift shop items, food, and beverage

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Posted 1 day ago

Brecks Group
1 day ago


4. Hiring Catering Coordinator For A Hotel

IC-CONSULT
Dubai
You must create an Indeed account before continuing to the company website to apply




job Information:

coordination professional. Detailed arrangements for and internal planning of events and catering

number expert. Management of bookings, accounts, and invoices, as well as contract changes, are your responsibility

Solid as a rock. To ask? Wishes? Complaints? The guests are always happy to contact you – even after the event

Representative. Implementation of house tours and additional sales

organizational star. Overview and active implementation of events

Job Requirements:

industry lover. Completed training in the hotel or event sector or professional experience in a comparable position

guest understander. You read desires from eyes

Strong character. You meet our guests confidently and at eye level

hands-on mentality. Active support in the event area

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Posted 1 day ago

IC-CONSULT
1 day ago




5. Guest Service Agent

MINOR Hotels
Dubai
You must create an Indeed account before continuing to the company website to apply




The primary responsibility of a guest service agent is to provide expert services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest-s account upon completion of their stay. You will handle all guest inquiries, requests, and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.

Qualifications

  • A strong focus on customer service
  • Prior experience in hotel front office operations is preferred
  • Excellent communication skills; fluency in English is required
  • Be able to work shifts, weekends, and public holidays
  • Computer skills in Ms. Office; experience with current Property Management Systems (PMS) is preferred


Additional Information

Preferred Russian Speaker

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MINOR Hotels
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